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Complaints

Complaints
25 June 2021 Marlies van Heusden

It can always happen that something does not go quite as planned. We recommend that you first make complaints known to us by emailing info@naturebar.co. If this does not lead to a solution, it is possible to register the dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/ knowledge base/consumers/dispute † From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being handled elsewhere, you are free to file the complaint via the European Union platform.