Free shipping above 40 euro
Free shipping above 40 euro in The Netherlands

Frequently Asked Questions

Nature Bar

  • How is Nature Bar made?

    In the soap workshop in Amsterdam, the natural and circular soap is handmade in small editions , in a traditional and artisanal way. Every nature bar is unique, just like you.

  • Why NatureBar?

    Nature Bar is soap and shampoo bars with a mission: to inspire people to take better care of themselves and nature.

    My dream was to create a natural soap based on a circular core ingredient. A soap that cleanses gently and nourishes your skin at the same time. After months of experimenting and testing, I have now created 6 soap bars and 2 shampoo bars. Soap and shampoo bars that rely on the power of nature without any rubbish.

  • Are all products vegan?

    Of course! We are convinced that no animal products are needed for natural soap.

    Each bar contains a carefully chosen blend of olive oil, shea butter, coconut oil and sunflower oil. Only a few essential oils for a pure, subtle and natural fragrance. Plus hand-picked natural ingredients like calendula that support your natural beauty .

  • Are all ingredients organic?

    Due to the use of the circular core ingredient, it is not possible to produce completely organic soap. We work with organic ingredients as much as possible, so all oils are organic. In addition, all our products are of course 100% natural.

Order pay

  • What payment methods are there?

    It is possible to pay via iDeal and/or credit card.

  • Do you also deliver outside the Netherlands?

    We also deliver in Belgium, Luxembourg and Germany. However, it is possible to purchase from several countries for resale. Outside these countries it is possible to become a point of sale for Nature Bar.

  • Will my order fit through the letterbox?

    We send as much as possible with letterbox packages, so you often don’t have to stay at home! A maximum of twelve bars of soap fit in a letterbox package. When you order more than ten bars and/or other products, this will be delivered as a package.

  • Can I pay securely at Nature Bar?

    At Nature Bar you can pay safely. We treat your data confidentially and work exclusively with a secure payment environment.

  • Can I pick up my order at Nature Bar?

    Hell yes! When ordering you can tick “pick up”. Then the shipping costs will expire. Collection is possible on Wednesday to Saturday between 12:00 and 16:00 after you have received the confirmation email. You can then pick up your order at the studio (Sint Annendwarsstraat 9).

  • Can I have my order delivered to a different address?

    Hell yes! You do this by choosing “ship to another address” during the ordering process. And enter the address here. Do you also want to add a personal message? Please mention this in the comment box.

Returns & Complaints

  • How does returns work?

    Returns

    Nature Bar is soap and shampoo bars with a mission: to inspire people to take better care of themselves and nature. In the soap studio in Amsterdam, the natural and circular soap is handmade in small quantities, using traditional and artisanal methods. Every nature bar is unique, just like you. Together we can create a more beautiful and cleaner world! In the unlikely event that something goes wrong and/or you are not satisfied, you always have the right to return an item.

    rights

    You have the right to cancel your order up to 14 days after receipt without giving any reason, provided the seal has not been broken. If the seal is broken, your order is final and cannot be returned. If you make use of your right of withdrawal, you have another 14 days after cancellation to return your product. You will then be credited the full order amount including shipping costs.

    Only the costs for returning from your home to the webshop are for your own account. These costs are approximately € 7.25 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to Nature Bar with all accessories supplied and – if reasonably possible – in its original condition and packaging. To exercise this right, please contact us at info@naturebar.co. We will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order.

  • Is it possible to change or cancel my order immediately after ordering?

    Please contact us as soon as possible via info@naturebar.co and we will be happy to see what the possibilities are. After receiving your order you have 14 days to order possibly return.

  • Complaints

    It can always happen that something does not go quite as planned. We recommend that you first make complaints known to us by emailing info@naturebar.co. If this does not lead to a solution, it is possible to register the dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/ knowledge base/consumers/dispute † From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being handled elsewhere, you are free to file the complaint via the European Union platform.

Soap

  • Do you do customization?

    We offer the following options:

    • Personalize soap with stamp
    • Personalize soap with label (minimum order 100 bars)
    • Soap with personalized linen bag around the soap.
    • Mini soaps without any personalization

    For more information, please contact info@naturebar.co. I like to think along with you!

  • Are the products cruelty-free?

    Yes! The ingredients we use and the final soap are non-dietary.

  • Can I also use a Shampoo Bar as a soap bar?

    Each ingredient has been carefully selected and does something for your hair and/or scalp. For example, beer is known for more volume. If you don’t like the shampoo bar, or if you want to travel in a minimalistic way, you can also use the shampoo bar as a body bar.

  • My hair feels greasy after using the shampoo bar, how is that possible?

    Also read the article How do I use a shampoo bar , with useful tips to help you on your way.

  • How long does a soap and/or shampoo bar last?

    Not a problem, but this depends on how often you use the soap and/or shampoo bar and how well you let the bar dry in between.

    Experience shows that the hair usually needs to be washed less by using a shampoo bar. I wash my hair on average twice a week and I do it with a shampoo bar for about 4-6 months. I keep the shampoo bar outside the shower on a soap dish so that it can dry well in between.

  • How do I best store my soap?

    Your soap will last as long as possible if you store it in a place where the soap has a good chance to dry in between. Soap is designed to dissolve in water, so leaving it in water can melt it away.

    Use a soap dish and/or soap bag to make the soap and/or shampoo bar last up to two times longer.