Free shipping above €30,- in NL
Fast & free shipping above €30,- in NL

Frequently Asked Questions

Frequently Asked Questions

Welcome to our FAQ section!

We understand that you may have questions about our webshop and the products we offer. That’s why we have put together this comprehensive list of frequently asked questions to provide you with the answers you need.

Whether you’re curious about our shipping policies, payment options, or return process, we’re here to address all your inquiries. Our goal is to ensure that your shopping experience with us is as seamless and enjoyable as possible.

Browse through the FAQ categories below to find quick and helpful answers. If you can’t find what you’re looking for, feel free to reach out to our customer support team via, who will be more than happy to assist you.

Order and shipment

  • Can I track my order?
  • Will my order fit through the letterbox?

    We send as much as possible with letterbox packages, so you often don’t have to stay at home! A maximum of twelve bars of soap fit in a letterbox package. When you order more than ten bars and/or other products, this will be delivered as a package.

  • Can I pay securely at Nature Bar?

    At Nature Bar you can pay safely. We treat your data confidentially and work exclusively with a secure payment environment.

  • Is it possible to change or cancel my order immediately after ordering?

    Please contact us as soon as possible via and we will be happy to see what the possibilities are. After receiving your order you have 14 days to order possibly return.

  • Can I pick up my order at Nature Bar?

    Yes! When ordering you can chose “pick up”. Pick up is possible from Thursday to Saturday between 12:00 and 17:00 after you have received the confirmation email. You can then pick up your order at the Atelier (Prins Hendrikkade 8B).

  • Can I have my order delivered to a different address?

    Hell yes! You do this by choosing “ship to another address” during the ordering process. And enter the address here. Do you also want to add a personal message? Please mention this in the comment box.


  • How do I keep my soap & shampoo bars

    Make sure the soap and/or shampoo bars can dry fully between uses. This way they will last up to two times longer.

  • How long does a soap & shampoo bar last

    A plastic-free Nature Bar lasts 2 to 3 times as long as the plastic alternative. Plastic bottles often consist of 80% water, while Nature Bar consists of 100% natural active substances. Exactly how long you use it depends on how and how much of the bar you use at a time.

  • Why is Nature Bar better than the old fashioned plastic alternative?

    Our soap & shampoo bars do not contain plastic or water. Only 100% natural wholesome ingredients. That is why Nature Bar equals to 2 till 3 plastic bottles. Next to that Nature Bar also contains a repurposed ingredient. Think of organic orange peels from a local juice bar. That is why a Nature Bar is better for you and nature.


  • Are your soap and shampoo bars free from parabens and sulfates?

    Yes all our products are completely free from parabens and sulfates. Because all our product are made by us in the Netherlands, we know exactly what is in them. We only work with 100% natural and as much as possible biological ingredients.

  • Are Nature Bars biodegradable?

    Yes all our soap and shampoo bars are completely biodegradable. Because all our product are made by us in the Netherlands, we know exactly what is in them. We only work with 100% natural and biodegrable ingredients.

  • Are all ingredients organic?

    Due to the use of the circular core ingredient, it is not possible to produce completely organic soap. We work with organic ingredients as much as possible. In addition, all our products are of course 100% natural.

  • Are the products cruelty-free?

    Yes! The ingredients we use and the final soap are non-dietary.

  • My hair feels greasy after using the shampoo bar, how is that possible?

    Also read the article How do I use a shampoo bar , with useful tips to help you on your way.